FAQs

Can I change my billing or shipping information?

Once you have placed an order, you should not change your billing or shipping address information. If you want to make a change, please contact our Customer Service Department at contact@elkanddeer.com as soon as possible during the order processing stage.
If the package has not been dispatched yet, we will be able to update the shipping address. However, if the package has already been shipped, the shipping information cannot be changed while the package is in transit.

What forms of payment are accepted?

We currently accept PayPal for secure and convenient transactions.

Do you provide an invoice?

Yes. Once we receive your order and the payment has been confirmed, an invoice will be sent to your email.

How can I find out the shipping charges?

Please refer to our Shipping Policy page for detailed information on shipping rates and delivery times.

Can I send a gift to a different address?

Yes, we can ship your order to a different delivery address, perfect for gift purchases. Just make sure to enter the correct shipping address during checkout.

How can I track my shipment?

Once your order is shipped, you will receive a shipment confirmation email with a tracking number within 24–48 hours. You can use this number to track your package.

How do I know if my order has been shipped?

You will receive a confirmation email with a tracking number once your order has been shipped.

Where is my confirmation email?

If you haven’t received your confirmation email, please check your spam or promotions folder. If you still have concerns, contact our Support Team at contact@elkanddeer.com. We typically respond within 1 business day.